Orders & Delivery

ORDER PROCESSING TIME

It can take up to 5 business days to process your order after you place it; however it normally takes 1-3 business days for your order to dispatch. Once you place your order at the BIGstore shop, we will send you an email confirmation containing the details of your order. You can track your order status under your BIGstore Shop Account .

Additionally, we inform you by email once the order is dispatched. The shipping confirmation email contains shipping details along with the parcel tracking information, if available.

DELIVERY TIME

The delivery time varies depending on the shipping method in use and the delivery address.

The shipping method along with the tracking code, if applicable, are visible in the shipping confirmation email that you receive once the order is shipped.

SHIPPING DESTINATIONS

Worldwide Delivery .We cannot accept orders to PO boxes, hotels or hostels, penitentiaries and military bases.

 The shipping address you indicate for you order must be a real address where you will be present to sign for the delivery.

CANCELLING YOUR ORDER

Once you placed an order at the BIGstore Shop we start processing it immediately and it takes us 1 to 5 days to prepare it. If you change your mind and would like to cancel the order, BIGstore Shop can assist you as long as the order hasn’t been shipped yet. You can check the order status under your BIGstore Shop Account

Please notify us about your wish to cancel your order as soon as possible by submitting an order cancellation request here.

CHANGING SHIPPING ADDRESS

If you notice that there is a mistake in your shipping address, please let us know as soon as possible by contacting us and we will make the correction. We start processing new orders right away and it takes us 1 to 5 days to prepare them for shipping, therefore we may not be able to make the change in time before the order is shipped.

If you need to change the shipping address after the order is already shipped, we advise you to contact the courier directly and notify them about the mistake in your shipping address. You can find out which courier is making the delivery from the shipping confirmation email that we send you when the order is dispatched.